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Terms & Conditions
- For the purpose of these conditions “We”, “Us” and “Our” refer to Tool-Line (South East) Ltd. “You and “Your” refers to the customer placing an order with this Company. If you need to contact us in writing our address is: 480-486, London Road, Westcliff on Sea, Essex, SS0 9LD. We can also be contacted by e-mail on sales@toollineuk.com or by telephone 01702-391791. Should you have a complaint please use the above listed addresses.
- We reserve the right to refuse any order if we so choose. Once accepted, a contract will be made and will be subject to the conditions set out here.
- Acceptance of delivery or collection will be conclusive evidence of your acceptance of these conditions.
- Whilst we will make every effort to ensure that any advertising or information contained in our website is reasonably correct the content should only be used as a guide and does not necessarily represent the goods on offer. We will not be held responsible for any inaccuracies in pricing or illustration and we reserve the right to change description, specifications or pricing without notice.
- We will try to deliver your goods as soon as practicable. Any delivery date quoted by us is for your guidance only and does not form part of the contract and we shall not be liable to you for any loss of profit, costs, expenses or any other consequential loss as a result of any delay in delivery.
- Once you have received the goods you should check them as soon as possible, preferably in the presence of our carrier. If you or your authorised recipient discovers a problem with the condition or quality of the goods the carriers delivery paperwork should be endorsed accordingly but whether this has been possible or not a written or e-mail statement should be made to us within 3 working days of the date and time of the delivery.
- All claims for goods alleged to be defective or faulty must be made to us within 10 calendar days of the discovery of the fault. Once we have received such a notification we may request return of the goods or for the goods to be made available for inspection by us or a designated agent of the Company. Upon confirmation that there is indeed a defect then we will at our option within a reasonable time replace or credit the item or items in question at the contract price.
- In accordance with distance selling regulations and our own terms and conditions you have the option of cancelling your order within 7 working days starting from the day that the goods are received by you or your agent. If you wish to do this you must notify us stating the order number that you wish to have cancelled. You may then be required to pay all outward and return carriage costs.
- Goods older than 30 days that develop a fault are covered by manufacturer’s warranties that vary from one company to another. You must contact us stating your order number and date of purchase and we will take the appropriate action.
- Nothing in these conditions affects your statutory rights as a consumer.
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Hand Tools
